SYNTEZA [Szkolenia - Konsulting]

Session no. 3

Leadership: professional role, social attitude and the course of actions.

Beginning:

• "Follow-up" session consolidating the acquired knowledge and skills
  

- sharing experiences related to the application of newly learnt tools
- "what I can do, what I want to practise" - individual analysis and expectations

• Ice breakers - games for building up the atmosphere and creative involvement
  

1. Leadership versus management - defining differences

• To manage or to lead? - stimulating the employees' potential
  

- situational leadership – Hersey’s and Blanchard's concept
- three areas on which the leader shall focus
- types of leadership [who I am and who I would like to be]

2. The leader's role - the awareness increases abilities

• Leader as integral part of the team
  

- psychology in the professional life of a group leader
- interpersonal effectiveness and the context of actions
- tasks and objectives of a team and the role of a leader

• Personal reliability, in other words, competences and charisma
  

- professional and social competences [connections and essential requirements]
- "generator of charisma" - how to become successful working with people?

3. Assertive attitude as the way to create relations between supervisor and subordinates

• Expressing expectations and the model of the confrontation of beliefs in professional situations
  

- an unpleasant message changed into a positive experience
- "FFSA", in other words, expressing expectations [fact, feelings, solution, arguments]
- respecting dignity and allowing both parties to "save face"
- meaningful message using the pronoun "I"
- clear "NO" message

• Praise and constructive criticism expressed on the basis of the assertive model
  

- separating the person from the problem [constructive criticism]
- "you have done it well" instead of "you are good" [effective praise]
- the reactions of the giving and accepting party [handling problematic behaviours]

4. Management style and its influence on the effectiveness of actions

• The analysis of individual predispositions towards people management
  

- classification of managerial roles according to H. Mintzberg

• POMC, in other words, the skills which guarantee effectiveness
  

- planning
- organization
- motivation
- control

5. The choice of appropriate management style with reference to employees and situations

• Simulations of conversations with subordinates [pair work – a training session with a  video camera]
  

• The analysis of some conversations from the practical perspective
  

- self-assessment and feedback from the Participants of the training
- summary and instructions of the trainer conducting the session

Conclusion of session no. 3:

• Trainer's and Participants' summary
  

- "brainstorming" - how will I use the techniques which I have learnt in the work with people?
- Further Study Card - establishing further steps in the process of improvement

• Individual consultations