SYNTEZA [Szkolenia - Konsulting]

Session no. 5

Communication in organization. Accurate statements and results control.

Beginning:

• "Follow-up" session consolidating the acquired knowledge and skills
  

- sharing experiences related to the application of newly learnt tools
- analysis of the Success Cards, in other words, what I can already do and what poses difficulty for me

• What is communication for me?
  

• Ice breakers - games for building up the atmosphere and creative involvement
  

1. The role of communication in the Company

• Effective communication as a warrantor of the team / organization cohesion
  

• "Communication has many names", in other words, forms of communication
  

- verbal communication [techniques of active listening, asking questions]
- body language [miming; gestures; body position; voice]
- written word - principles used in the organization
- preferred communication style - self-assessment and recognition of the speaker's style

• Breakdowns in communication and methods of their elimination [perception mistakes, stereotypes]
  

2. Communication and spreading information in the organization

• Efficient communication and optimal flow of information
  

- vertical and horizontal flow of information
- methods of communication in the team [rules of group communication]

• Flexibility in speaking and acting - time requirement and the power of team
  

- words, gestures, feelings, in other words taking over opinions, assessments and  other people's emotions
- the analysis of barriers and looking for an agreement - using assertive communication

3. Practical usage of communication tools

• Active listening and open listening as the ways to obtain information
  

- clarification, paraphrasing, summing up - a dialogue based on appropriate    principles
- conscious listening - integration of recipient's words and emotions
- complete opening for an interlocutor, without any prejudice

• Simple ways which not always lead to the objective
  

- how to talk to an employee?
- "warm-up", in other words, easy questions
- meaningful conversation - the art of asking questions

4. Persuasive communication and its significance for effective cooperation

• "Language of persuasion", in other words, using the tools of social influence
  

- sensory channels and key words
- effective argumentation - adapting the style to the personal features of interlocutor

• Persuasive influence on a group
  

- the principles of social influence [e.g.: the principle of mutuality, consequence, authority]
- directing an interlocutor's reasoning - "technique of anchoring"
- defence against manipulation tactics [among others "The Broken Record"; "Jujitsu Technique"]

5. Conducting team meetings and assemblies

• Necessary elements of a meeting [time and people]
  

• Successful meetings
  

- principles of conducting and participating
- copying with the difference of opinions [problem meetings]

Conclusion of session no. 5:

• Trainer's and Participants' summary
  

- "brainstorming" - how will I use the techniques I have learnt in the professional environment?
- Further Study Cards - establishing further steps in the process of improvement

• Individual consultations