SYNTEZA [Szkolenia - Konsulting]

Session no. 7

Feedback in the organization. Coaching and evaluation conversations.

Beginning:

• "Follow-up" session consolidating the acquired knowledge and skills
  

- sharing experiences related to the application of newly learnt tools
- case study on the basis of individual Success Cards

• What is the employee evaluation for me?
  

• Ice breakers - games for building up the atmosphere and creative involvement
  

1. Feedback as the way to release the employees' potential

• Feedback and managing the subordinates' development
  

- leader's tasks and the forms used for employee evaluation
- accurate selection of criteria as the basis of effective feedback
- differences between evaluation and the exchange of opinions

• The significance of feedback
  

- benefits for the persons undergoing evaluation [subordinates]
- benefits for the persons providing evaluation [supervisors]
- the consequences of the lack of employee evaluation

2. How to inform the employee about the effects of his work? - projecting a conversation

• Ways to gather information
  

- a difficult choice, in other words, what should have a significant impact on the evaluation
- facts or opinions - the ability to verify
- the time of event and the objectivity of evaluation

• Communication as the key to feedback
  

- the most important techniques and their application during a conversation
- "the sandwich technique", in other words, how to convey a negative evaluation to the employee
- the art of giving praises and expressing constructive criticism
- using two sides of the contact in the evaluation conversation

3. The outline of a coaching and evaluation meeting

• The principles of conducting a coaching and evaluation conversation
  

- the structure of conversation
- climate and the right course of the meeting
- discussing the results of evaluation with the employee  

• The analysis of the most common mistakes
  

- the traps of punishment and problems with rewarding
- proposals of supporting an employee
- recommendations to correct mistakes

4. Providing feedback - skills training [a training session with a video camera]

• Preparation for the conversation
  

• Simulations of evaluation conversations [pair work]
  

• The analysis of some conversations from the practical perspective
  

- self-assessment
- feedback from the Participants of the training
- summary and instructions of the trainer conducting the session

Conclusion of session no. 7:

• Trainer's and Participants' summary
  

- "brainstorming" - what will I apply in practice after the workshop and how?
- Further Study Card - planning further steps in order to avoid routine

• Individual consultations